Building Conflict Resilience

Is there a way to rebuild relationships when conflict threatens to destroy them? Banyan’s Editorial Director Karen Dillon sat down with Bob Bordone, Senior Fellow at Harvard Law School and Founder and Principal at Cambridge Negotiation Institute, to discuss “conflict resilience”.

Time Stamps and Key Takeaways from the video are below.

Bob Bordone is currently working on a book on the topic of conflict resilience (with Joel Salinas) which is expected to be published in 2024. In the meantime, to see more from him, check out his YouTube channel.

Time Stamps:

[0:33] What is conflict resilience?

[2:38] Conflict has always been hard for people to deal with, but nowadays it has become increasingly difficult to sit with and deal with the differences of opinions for a number of reasons.

[5:48] Even if you can’t get to a place of agreement, it is still important to talk with the person on the other side because if nothing else, it helps you see them as a multidimensional person and you can see the reasoning behind their opinions.

[10:17] Whether you’re in a family business conflict or an international conflict, you can’t escape it. Which is why the need for conflict resilience is much higher.

[12:04] Conflict typically stems from differences and differences actually can lead you to innovation, new ideas, and much more.

[13:49] How do you get your family and others involved in the conflict in the right space to handle it head on?

[18:30] Breaking the cycle of conflict and addressing the issue in different manner is crucial to getting to a better place. So how do you get there?

[21:33] Facilitators can be helpful in conversations with people who typically are conflict avoidant, but there are also situations where the individuals involved might be less vulnerable with a facilitator in the room.

[24:04] What is the importance of the resilient piece of conflict resilience in the conflict at hand and in life?

[26:56] Bob Bordone’s top 3 tips for building the skill of conflict resilience.

Key Takeaways: